Watershed Customer Service and Billing Advisory Group Needed

03/16/17 11:04 am

Commissioner Rader seeks applicants from District 2 who are willing to serve on the Watershed Customer Service and Billing Advisory Group.  Please send interest with background and contact information via email to
Details of the Advisory Group are as follows:
Mission. To provide informed professional and citizen input concerning customer service and billing for the Watershed Department, to ensure timely response and appropriate review of billing errors, compliance with existing policies dealing with water billing, customer service, field work related to meters/meter replacement and repair, and installation of new meters.
Purpose. To assist the professional staff of DeKalb County in making the most prudent and informed decisions regarding customer service, billing improvements and meter replacement.
Specific Roles/Duties. The Advisory Group shall perform the following roles and duties: (a) remain educated and informed about the County' s billing policy and customer service needs; (b) provide critical input, advice and information on how best to address customer service issues and needs; (c) review and discuss project implementation of new meters and or meter replacements throughout the county; (d) provide insight and advice on water and sewer billing and meter issues of interest or concern to the various communities and neighborhoods in DeKalb County; (e) review scopes of work for requests for proposals used to award contracts for Watershed meter replacement projects; (f) act as a sounding board for the chief executive officer and professional staff to vet new Watershed billing and customer service initiatives prior to finalization; and (g) provide advice, reports, review, and feedback to the professional County staff, the Board of Commissioners and the Chief Executive Officer as may be requested from time to time.
Specific Roles and Duties of County Watershed Staff. The Director of Watershed Management or his/her designee shall (1) provide assistance, input, and information as necessary and reasonable to the Advisory Group; and (2) answer questions and provide information at Advisory Group meetings.
Membership. The Advisory Group shall be comprised of 9 residents of DeKalb County. The Chief Executive Officer shall appoint 1 member; each Commissioner shall appoint 1 member; and the DeKalb Municipal Association shall appoint 1 member. In appointing members, the appointing official(s)/ association shall endeavor to appoint individuals who represent a broad variety of County interests, including but not limited to appointments of residents, business leaders, city representatives within the County and experts in the area of customer service, billing, and other watershed management-related fields.
Terms. Commissioners from Districts 1, 2, 3, Super District 7 and the Chief Executive Officer shall each appoint one member for an initial term expiring on December 31, 2017. Commissioners from districts 4, 5, Super District 6 and the DeKalb Municipal Association shall each appoint one member for a term expiring on December 31, 2018.  Thereafter, all terms will expire after two years.
Appointment. Each member appointed pursuant to this Resolution shall serve at the pleasure of the elected official( s) /association making the appointment or until their successor is appointed, unless such term ends sooner in the manner set forth herein. If the member appointed by an individual elected official is still serving at the time the appointing elected official vacates his/ her office, the member shall continue to serve until a successor is appointed by the incoming elected official. Members may only be reappointed to two successive terms. Any vacancy in the membership shall be filled for the unexpired term in the same manner as the initial appointment. If a member moves outside the County, that action shall constitute a resignation from the Advisory Group, effective immediately. The office of a member shall be considered automatically vacant if the member is unable to exercise the duties of membership or if the member is absent from three or more consecutive meetings of the Advisory Group without previous notice to and consent from the Chair.
Annual organizational meeting. At its first regular meeting of each year, the Advisory Group shall, by majority vote of its membership, excluding vacant seats, elect 1 of its members to serve as chairperson and 1 member to serve as co-chairperson. The persons so elected shall serve in these capacities for terms of 1 year or until a replacement is elected. The chairperson and co-chairperson may take part in all deliberations and vote on all issues. The chairperson and the co-chairperson may each be elected to successive terms without limitation.
Rules and Committees. The Advisory Group is authorized, but not required to develop procedural rules, and is authorized to create committees to study various issues and make reports to the Advisory Group.

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(Commissioner Jeff Rader represents District Two on DeKalb County's Board of Commissioners. He was reelected in November of 2010 for another four-year term.)

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